At Pro Dart Shop, we stand behind our tournament-grade darts equipment with the same confidence professional players have in their perfect throw. If your purchase doesn’t meet expectations, our straightforward returns process ensures quick resolution.

Our Return Commitment

We accept returns within 15 days of delivery for most products (exceptions noted below). Items must be:

  • In original packaging with all accessories
  • Unused and in resalable condition
  • Accompanied by proof of purchase
Non-Returnable Items:
  • Personalized or custom-made darts (e.g., Gerwyn Price/Luke Humphries signature models)
  • Opened flight/stem sets due to hygiene reasons
  • Dartboards showing signs of use (Blade 6 models must be unmarked)

Step-by-Step Return Process

1. Initiate Your Return

Email [email protected] with:

  • Order number
  • Product details (weight, model, etc.)
  • Reason for return
  • Whether you prefer refund or exchange
Subject: Return Request – Order #[Your Order Number] Dear Pro Dart Shop Team, I would like to request a return/exchange for my recent purchase: Order Number: [Insert] Product: [e.g., 24g Aluminium Darts, Blade 6 Dartboard] Reason: [Brief explanation] Please advise next steps. Best regards, [Your Full Name] [Your Contact Information]

2. Receive Authorization

Our team will respond within 48 hours with:

  • Return authorization number
  • Shipping instructions
  • Prepaid label (if applicable)

3. Ship Your Return

Send items to our Louisville warehouse:

Pro Dart Shop Returns
419 Karen Lane
Louisville, US 40202

Note: Customers outside the US may have alternative return locations.

4. Processing & Refund

Upon receipt and inspection (typically 3-5 business days):

  • Refunds: Processed to original payment method within 5 business days (Visa/MasterCard/JCB/PayPal)
  • Exchanges: Shipped via your preferred method (standard or free EMS)

Shipping Costs

Scenario Cost Responsibility
Defective/wrong item received We cover return shipping
Change of mind Customer pays return shipping

Exchange Options

Prefer a different weight (20g-32g) or model? We’ll:

  1. Hold your replacement upon receiving return tracking
  2. Ship immediately when return is scanned
  3. Notify you with new tracking details
Pro Tip: Still unsure about dart weights? Our experts can recommend the perfect gram selection based on your throwing style – contact us before returning!

International Returns

For customers outside the US:

  • Customs forms must be marked “RETURNED GOODS”
  • Original shipping fees are non-refundable
  • Processing may take additional 3-5 business days

Questions? Our darts specialists are ready to assist at [email protected].

Pro Dart Shop – Where Precision Meets Customer Satisfaction