Welcome to Pro Dart Shop’s FAQ section! We’ve compiled answers to the most common questions about our premium darts equipment and services. Whether you’re a professional player or a passionate enthusiast, this guide will help you make the most of your shopping experience with us.

About Our Products

What weight options do your darts come in?
We offer professional-grade darts in weights ranging from 20g to 32g, with specific options at 20g, 21g, 22g, 23g, 24g, 25g, 26g, 28g, 30g, and 32g. This range accommodates all playing styles and preferences.
Do you sell complete darts sets?
Yes! We offer complete sets including darts, flights, shafts, and other professional accessories. Our Blade 6 dartboards are tournament-quality and come properly packaged to maintain their premium surfaces.
What materials are your darts made from?
We specialize in high-performance aluminium darts, known for their perfect balance and durability. Our products are designed to meet professional standards while being accessible to enthusiasts.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. Your payment details are never stored on our servers.
Do you offer discounts for bulk orders?
While we don’t have automatic bulk discounts, we encourage you to contact our customer service at [email protected] for personalized assistance with large orders or team purchases.

Shipping & Delivery

What are my shipping options?
We offer two reliable shipping methods:
– Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 days after dispatch
– Free Shipping: Via EMS for orders over $50, delivered in 15-25 days after dispatch
All orders are processed within 1-2 business days with real-time tracking provided.
Do you ship worldwide?
We ship to dart enthusiasts in over 100 countries! However, due to logistical constraints, we currently cannot ship to some remote areas and parts of Asia.
What if I need my equipment for an upcoming tournament?
Many competitive players choose our Standard Shipping during tournament seasons for faster, more reliable delivery. The slight additional cost ensures your precision gear arrives when you need it most.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied, simply contact our customer service at [email protected] to initiate a return.
What condition must items be in for returns?
Returned items must be in original, unused condition with all packaging intact. This is especially important for our precision equipment to maintain quality standards.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or defective products.

Customer Support

How can I contact customer service?
Our Louisville-based team is available via email at [email protected]. We specialize in understanding darts players’ needs and can provide personalized advice on products and shipping.
What are your business hours?
Our team operates during standard US business hours (9am-5pm EST, Monday-Friday), but you can email us anytime at [email protected] and we’ll respond as quickly as possible.
Where is your company located?
Pro Dart Shop is headquartered at 419 Karen Lane, Louisville, US 40202, where we personally oversee every shipment to ensure quality.

Still have questions? Our darts experts are ready to help! Contact us at [email protected] for personalized assistance with your professional darts equipment needs.